Customer service that speaks Gungbe.
Many of your customers in Badagry, Porto-Novo and across Ouémé think, speak and send voice notes in Gungbe. Guwit Care lets them call, or ask by voice note or text, and answers them in Gungbe — with recorded voice replies and, when needed, a real native speaker.
Answers by voice, people when it matters.
Customer asks
By choosing a topic, typing a question, or sending a voice note — in Gungbe, French or English.
Instant voice answer
Common questions are answered at once with a voice note recorded by a native Gungbe speaker, plus text.
A person takes over
Voice notes and harder questions go to a trained agent who replies in Gungbe by voice or text.
You see the results
A weekly report: how many customers, what they asked, what was rated helpful, what needed a person.
Organisations that need to be understood.
Text-only support in English or French leaves out many people who are comfortable speaking but not reading. A voice reply in their own language is understood the first time.
- Mobile money and microfinance — balances, transfers sent to the wrong number, fraud warnings, agent locations.
- Health programmes and NGOs — vaccination dates, malaria and pregnancy information, clinic hours.
- Telecoms and utilities — bundles, network problems, bills, outages.
- Public information campaigns — reaching communities in Badagry, Ouémé and Plateau in Gungbe.
A service set up for your organisation.
Your questions and answers
We work with you to write the answers your customers need, translate them into Gungbe and record them with a clear native voice.
Your own bot
A phone line with a Gungbe voice menu, and a bot with your organisation's name on Telegram and on WhatsApp through your WhatsApp Business account.
A trained agent desk
Your staff — or our native-speaker agents — answer the conversations the bot hands over, by voice or text.
Three languages
Gungbe first, with French and English for customers who prefer them.
Privacy built in
Conversations are kept for quality and reporting only, and handled under our privacy policy.
Start small
A pilot with your 15–30 most common questions, so you can see the results before committing.
Questions
Does the bot understand spoken Gungbe?
Not automatically yet. Today, customers' voice notes go to a native-speaker agent, while menus and typed questions are answered instantly. We are building Gungbe speech recognition from our own recordings, and it will be added as it becomes reliable.
Can customers simply call?
Yes. Callers hear a Gungbe voice menu, choose with their keypad and hear the recorded answer. Pressing 0 transfers them to your agent, or lets them leave a voice message that your team receives with their number to call back. It works on any phone, including basic phones without internet. The phone number and call minutes are billed by the phone provider.
Why Telegram and WhatsApp?
WhatsApp is where most of your customers already are, and voice notes are part of daily life there. We often start a pilot on Telegram because it is quick to set up, then move to WhatsApp through your WhatsApp Business account. Meta's WhatsApp message charges, where they apply, are paid by the organisation.
Can we use our own staff as agents?
Yes. Agents work from a private Telegram group on their phones; each customer has their own thread.
See it working.
We will show you a live demo in Gungbe and talk through a pilot for your organisation.